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Order Issues

Can I change the shipping address for my order?

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the p

Can I change the billing address for my order?

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your

Can I change the email address to my order?

Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confir

Can I modify my order after I’ve placed it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

Can I cancel my order after I’ve placed it?

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

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I received a package, but it wasn’t my order.

I received the wrong item.

If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team by clicking HERE within 14 days of delivery  with your order number and pictures of the following:. We'll get back to you ASAP!.

I am missing item(s) in my order.

Oh no! Please email our Customer Care team by clicking  HERE within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with

I received broken item(s) in my order.

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further. Please be sure to provide photos of

I received my package and have a problem!

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore our ColourPopettes and ColourPoppers, your complete satisfaction is our top priority and we will gladly assist you with any i

I broke my shadow! Please help!

We know, this is the ultimate tragedy and we are sorry you had to experience it! Luckily, although some of life’s tragedies are not fixable…this one totally is. All you have to do is place a tissue over your shadow pot and press down with a round fla