We love offering promotions and freebies from time to time! Because they’re free, these items are available in extremely limited quantities and are not eligible for replacement or credit of any kind.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We love offering promotions and freebies from time to time! Because they&#x2019;re free, these items are available in extremely limited quantities and are not eligible for replacement or credit of any kind.</span></p>

Do you offer BOGOs, grab bags or freebies?

We're excited to offer Shop Now and Pay in 4 with Klarna! Simply select Klarna during checkout and pay for your purchase in 4 interest-free payments on orders $35 and above.Please note that Klarna is only available to domestic US customers at this ti

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We&apos;re excited to offer Shop Now and Pay in 4 with Klarna! Simply select Klarna during checkout and pay for your purchase in 4 interest-free payments on orders $35 and above.<br><br>Please note that Klarna is only available to domestic US customers at this time. In order to use Klarna, you must agree to their Purchase Payment Agreement and Terms of Service. For more information about Klarna, click <a href="https://colourpop.com/pages/klarna-faq" target="_self" id="isPasted"><strong>here</strong>.</a></span></p>

How Does Klarna Work?

Some things last forever - our discount codes do not :( All discount codes come with an expiration date at the time that they are issued.Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Some things last forever - our discount codes do not :( All discount codes come with an expiration date at the time that they are issued.<br><br>Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.&#xA0;</span></p>

Do discount codes expire?

We accept all major credit cards, as well as PayPal, Apple Pay and Klarna*!*Klarna is currently only available for customers within the U.S.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We accept all major credit cards, as well as PayPal, Apple Pay and Klarna*!<br><br>*Klarna is currently only available for customers within the U.S.</span></p>

How can I pay for my order?

Our promotions and discount codes may have certain exclusions that apply. Excluded products will not be eligible for the promotional discount and will not count towards the minimum order subtotal required to qualify for the promotion. Exclusions can

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Our promotions and discount codes may have certain exclusions that apply. Excluded products will not be eligible for the promotional discount and will not count towards the minimum order subtotal required to qualify for the promotion. Exclusions can include but are not limited to: newly launched collections, last call items, Disney, and select palettes/kits/sets/collaborations.&#xA0;<br><br>Please keep in mind that codes cannot be combined and cannot be used towards shipping fees.</span></p>

Why Isn’t A Promo/Code Working On My Order?

Multiple coupon codes cannot be combined in an order. Additionally, coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. Always make sure to review your order summary prior to compl

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Multiple coupon codes cannot be combined in an order. Additionally, coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.&#xA0;<br><br>Always make sure to review your order summary prior to completing checkout to make sure you are getting the best deal for your goodies!</span></p>

Can I combine coupon codes on my order?

We do not have a rewards/loyalty program at this time. Please keep up with our emails and socials in case this changes!

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We do not have a rewards/loyalty program at this time. Please keep up with our emails and socials in case this changes!</span></p>

Do you have a rewards/loyalty program I can join?

Once you are prompted to enter your payment information during checkout, please select the PayPal option to complete your order. You will be redirected to PayPal to complete your order at this time. :)

<p>Once you are prompted to enter your payment information during checkout, please select the PayPal option to complete your order.</p><p><img src="https://hsfiles.gorgias.help/gm/help-centers/64366/attachment/20725824-23e3-4a29-b7c7-7107fb2a9a12.png" class="fr-fic fr-dii"></p><p><span style="font-weight: 400;">You will be redirected to PayPal to complete your order at this time. :)</span></p>

How do I use PayPal to pay for my order?

We currently don't have MUA discounts. Please keep up with our emails and socials in case this changes!

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We currently don&apos;t have MUA discounts. Please keep up with our emails and socials in case this changes!</span></p>

Do you offer a pro discount for MUA’s?

We'll always keep you updated via the email address used to place your order. All order updates, including confirmation and shipping updates, will be sent to you ASAP.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We&apos;ll always keep you updated via the email address used to place your order. All order updates, including confirmation and shipping updates, will be sent to you ASAP.</span></p>

How can I view my order status without an account?

No account needed! We do recommend creating an account to easily check the status of an order as well as access to your full order history. You can also save your shipping information for a quicker checkout experience!

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">No account needed! We do recommend creating an account to easily check the status of an order as well as access to your full order history. You can also save your shipping information for a quicker checkout experience!</span></p>

Do I have to create a ColourPop account to shop?

We are unable to honor any promotions for orders placed outside of the promotional time frame. We appreciate your understanding!

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We are unable to honor any promotions for orders placed outside of the promotional time frame. We appreciate your understanding!</span></p>

Can I get a refund if the price has changed?

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach ou

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions.</span></p><p><span data-sheets-root="1">Please reach out to your bank for more information on any additional charges/fees.</span></p>

Will I be charged International Bank Fees?

We currently don't offer samples. Please keep up with our emails and socials in case this changes!

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We currently don&apos;t offer samples. Please keep up with our emails and socials in case this changes!</span></p>

Do you offer samples of your products?

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don't worry - we don't capture funds for declined transactions, and this charge will automatically drop off your statement wi

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If your credit card was declined when you first tried to place your order, you&#x2019;ll see a pending transaction in your account. Don&apos;t worry - we don&apos;t capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.&#xA0;</span></p>

It looks like you charged me twice for my order.

ColourPop

Payments, Promos & Gift Vouchers

Can I change the shipping address for my order?

Can I change the billing address for my order?

Can I change the email address to my order?

Can I modify my order after I’ve placed it?

Can I cancel my order after I’ve placed it?

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