Please reach out to Ulta for more information on their return policy, as our Customer Care team can only help with ColourPop.com purchases.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Please reach out to Ulta for more information on their return policy, as our Customer Care team can only help with ColourPop.com purchases.</span></p>

I bought ColourPop from Ulta. Can I return them?

Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.</span></p>

I need my refund redirected to a different account.

If your package was returned to us by the courier as undeliverable, please email our Customer Care team by clicking HERE and provide your order number so we can further assist you!

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If your package was returned to us by the courier as undeliverable, please email our Customer Care team by clicking </span><span data-sheets-root="1"><a href="https://colourpop.com/pages/contact-us" target="_blank" rel="noopener noreferrer">HERE</a></span><span data-sheets-root="1"> and provide your order number so we can further assist you!</span></p>

What happens if my package is returned after it is shipped?

Unfortunately, we do not accept returns, exchanges or refunds. All sales are final. Thank you for your understanding!

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Unfortunately, we do not accept returns, exchanges or refunds. All sales are final. Thank you for your understanding!</span></p>

Can I return my gift for a different item?

Unfortunately once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE.For pu

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Unfortunately once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.<br><br>If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking&#xA0;</span><span data-sheets-root="1"><a href="https://colourpop.com/pages/contact-us" target="_blank" rel="noopener noreferrer">HERE</a></span><span data-sheets-root="1">.<br><br>For purchases from Ulta or Target:<br><br>Our Customer Care team is unable to assist you with any ColourPop purchases made at Ulta or Target. Please reach out to the store where your purchase was made for more information on their return policy!</span></p>

Return Policy

Please reach out to Target for more information on their return policy, as our Customer Care team can only help with ColourPop.com purchases.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Please reach out to Target for more information on their return policy, as our Customer Care team can only help with ColourPop.com purchases.</span></p>

I bought ColourPop from Target. Can I return them?

ColourPop

Returns & Refunds

Can I change the shipping address for my order?

Can I change the billing address for my order?

Can I change the email address to my order?

Can I modify my order after I’ve placed it?

Can I cancel my order after I’ve placed it?

包税清关路线使用方式

I received a package, but it wasn’t my order.

I received the wrong item.

I am missing item(s) in my order.

I received broken item(s) in my order.

I received my package and have a problem!

I broke my shadow! Please help!

Order Issues

Do you offer BOGOs, grab bags or freebies?

How Does Klarna Work?

Do discount codes expire?

How can I pay for my order?

Why Isn’t A Promo/Code Working On My Order?

Can I combine coupon codes on my order?

Do you have a rewards/loyalty program I can join?

How do I use PayPal to pay for my order?

Do you offer a pro discount for MUA’s?

How can I view my order status without an account?

Do I have to create a ColourPop account to shop?

Can I get a refund if the price has changed?

Will I be charged International Bank Fees?

Do you offer samples of your products?

It looks like you charged me twice for my order.

Payments, Promos & Gift Vouchers

Why can't I ship a collab to my country?

Do you combine orders?

Why does my order status say unfullfilled?

My international tracking is not updating.

Can I have my order delivered to a PO Box address?

When will my order ship?

My package says delivered, but I didn’t receive it.

Will my package be charged delivery/customs fees?

Are there any known delivery delays in my area?

Delivery and Returns Delays

How do I track the delivery of my order?

What should I do if my order hasn’t been delivered?

Can I use a mail forwarding service?

What countries do you ship to?

Do you ship to APO/FPO/DPO military addresses?

Delivery

Is ColourPop Cruelty-Free?

Where can I buy ColourPop products and how can I be sure they're real?

When will out of stock items come back?

Will Last Call items come back?

Do you offer a wholesale discount for bulk buying?

Does ColourPop have any giveaways?

Why can't certain items be shipped internationally?

I might be allergic to your products! What can I do?

I bought products off a third party app and have an issue.

Are your products vegan?

Do your shadows come in a palette?

Where can I purchase your products?

Products & Stock

Do you have a phone number I can contact?

Delayed order confirmation emails

How can I unsubscribe from your emails/texts?

I’m not receiving any emails from ColourPop.

I'm having trouble signing into my account.

How do I contact your PR team?

How do i close my account with Colourpop?

✨ColourPop官网购买流程✨

Technical