Delivery and Returns DelaysUpdated 20 days ago

Your may encounter delays once your order is transferred to your final delivery courier or if your order was determined undeliverable by the courier and returned.

Please note, ColourPop is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number. 

Please allow our full shipping times to pass before reaching out to our Customer Care team. 

- For domestic US orders, shipping may take up to 7 business days. 
- For international orders, shipping may take up to 21 business days. 

If your order has passed these time frames, or if tracking shows that your package is being returned, please email our Customer Care team by clicking HERE and provide your order number so that we may assist you further!