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Delivery

Why can't I ship a collab to my country?

Unfortunately, due to licensing agreements, we are unable to sell certain collabs to all countries. Harry Potter™. Shipping is unfortunately not available to the following countries:. Disney. Shipping is available to the following countries:. Naruto.

Do you combine orders?

Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address. Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our sys

Why is my order unfulfilled?

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

My international tracking is not updating.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Please note that international orders typically take 10 to 21 full business days to be delivered

Can I have my order delivered to a PO Box address?

Yes! We do deliver to PO boxes. :)

When will my order ship?

Our products usually – key word usually – ship within 2-4 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!!

My package says delivered, but I didn’t receive it.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post offic

Can my parcel be redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though!. If your package returns to us due to an incorrect address, it will be cancelled and refund

Will my package be charged delivery/customs fees?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the countr

Are there any known delivery delays in my area?

For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm. We also recommend visiting the website for your local post office for dela

Delivery and Returns Delays

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and retur

How do I track the delivery of my order?

Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with us, you can also access the tracking number

What should I do if my order hasn’t been delivered?

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not inc

Can I Use A Mail Forwarding Service?

Yes! Keep in mind, though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

What countries do you ship to?

We do not currently ship to the following countries:. BelarusCongo – BrazzavilleCongo – KinshasaCôte d'Ivoire (Ivory Coast)GuatemalaIranIraqIsraelNorth KoreaRussiaSouth SudanSudanSyriaTajikistanTurkeyUkraineUzbekistanVenezuelaVietnam.

How are shipping rates calculated?

We offer shipping at the following rates:. Under $35 – $6.99 flat rate. $35 and over – Free shipping. *Within the contiguous United States. Expedited shipping*. $30 and over (less than 4 lbs) – $9.99 flat rate. *Within the contiguous United States. E

Do you ship to APO addresses?

Yes! Please follow these rules or your package might not make it!