Delivery

Why can't I ship a collab to my country?

Due to licensing agreements, we are unable to sell certain collabs to all countries. We appreciate your understanding!

Do you combine orders?

Orders may be automatically combined by our system if placed on the same day with the same shipping address. Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refu

Why does my order status say unfullfilled?

"Unfulfilled" means your order is processing and has not yet shipped. Once your order ships, it will be marked as "fulfilled". We'll be sure to send you a shipping confirmation email with tracking once your order is on its way!

My international tracking is not updating.

We're so sorry for the delay with your order! We can assure you that your package is still in transit to you.Please note that international orders usually take 10 to 21 full business days to be delivered. Business days do not include weekends or holi

Can I have my order delivered to a PO Box address?

Absolutely!

When will my order ship?

Standard orders usually ship within 2-4 business days (not including weekends or holidays). During high volume times (like new launches or sales), orders may take longer to process. Once your order has shipped, you will receive a shipping confirmatio

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but please check with your neighbors and/or mail carrier in the meantime!I

Can I change the shipping address for my order?

Once your order ships, we are unable to make any changes to the shipping address. However, you should still be able to update your address with your final delivery courier - this is USPS for domestic US orders (or your local post/courier for internat

Will my package be charged delivery/customs fees?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the countr

Are there any known delivery delays in my area?

For more information on delivery delays worldwide, please reference the following link to view all DHL Service Alerts: Here! We also recommend visiting the website for your local post office for delays specific to your city.Please note, ColourPop is

Delivery and Returns Delays

Your may encounter delays once your order is transferred to your final delivery courier or if your order was determined undeliverable by the courier and returned.Please note, ColourPop is not responsible for any shipping deliveries that may be affect

How do I track the delivery of my order?

Once your order ships, you'll receive an email with a tracking number so you can follow it!If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under

What should I do if my order hasn’t been delivered?

If your order is shipping to a domestic US address, shipping usually takes 5-7 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays.Packages are shipped

Can I use a mail forwarding service?

Yes! Please note that that items shipped using a mail forwarding service are not eligible for replacements of any kind.

What countries do you ship to?

We ship to most countries worldwide!We do not currently ship to the following countries:BelarusCongo – BrazzavilleCongo – KinshasaCôte d'Ivoire (Ivory Coast)GuatemalaIranIraqIsraelNorth KoreaRussiaSouth SudanSudanSyriaTajikistanTurkeyUkraineUzbekista

Do you ship to APO/FPO/DPO military addresses?

Yes! Please follow these rules or your package might not make it!