ColourPop

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Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address. Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our sys

Do you combine orders?

Delivery

Can I change the shipping address for my order?

Can I change the billing address for my order?

Can I change the email address to my order?

Can I modify my order after I’ve placed it?

Can I cancel my order after I’ve placed it?

包税清关路线使用方式

I received a package, but it wasn’t my order.

I received the wrong item.

I am missing item(s) in my order.

I received broken item(s) in my order.

I received my package and have a problem!

I broke my shadow! Please help!

Order Issues

BOGOs, grab bags...freebie items!

How Does Klarna Work?

Do discount codes expire?

How can I pay for my order?

Why Isn’t A Promo/Code Working On My Order?

Can I combine coupon codes on my order?

Do you offer a rewards/loyalty program?

How do I use PayPal to pay for my order?

Do you offer a pro discount for MUA’s?

How can I view my order status without an account?

Do I have to create a ColourPop account to shop?

Can I get a refund if the price has changed?

Will I be charged International Bank Fees?

Do you offer samples of your products?

It looks like you charged me twice for my order.

Payments, Promos & Gift Vouchers

Why can't I ship a collab to my country?

Why is my order unfulfilled?

My international tracking is not updating.

Can I have my order delivered to a PO Box address?

When will my order ship?

My package says delivered, but I didn’t receive it.

Can my parcel be redirected to a different address?

Will my package be charged delivery/customs fees?

Are there any known delivery delays in my area?

Delivery and Returns Delays

How do I track the delivery of my order?

What should I do if my order hasn’t been delivered?

Can I Use A Mail Forwarding Service?

What countries do you ship to?

How are shipping rates calculated?

Do you ship to APO addresses?

I bought ColourPop from Ulta. Can I return them?

I need my refund redirected to a different account.

What happens if my package is returned after it is shipped?

Can I return my gift for a different item?

Return Policy

Returns & Refunds

Is ColourPop Cruelty-Free?

Where can I purchase Colourpop products and how can I be sure they are real?

Will Last Call items be restocked?

When are the out of stock products restocking?

Do you offer a wholesale discount for bulk buying?

Does ColourPop have any giveaways?

Why can’t select items be shipped internationally?

I might be allergic to your products! What can I do?

I bought products off a third party app! Please help!

Are your products vegan?

What is the shelf life of your Super Shock Shadows?

Do your shadows come in a palette?

Where can I purchase your products?

Products & Stock

Do you have a phone number I can contact?

Delayed order confirmation emails

How can I unsubscribe from your emails/newsletters?

Shopify Data Breach

I’m not receiving any emails from ColourPop.

I'm having trouble signing into my account.

How do I contact your PR team?

How do i close my account with Colourpop?

✨ColourPop官网购买流程✨

Technical

Do you combine orders?Updated 3 months ago