ColourPop

If you received a message that says &#x201C;Invalid login credentials&#x201D;, this means your email address/password wasn&#x2019;t recognized by our system. No worries! We can totally fix this! 
&#xA0;
-Double double check to see if you&#x2019;re using the same email address and password you registered with.
-If you can&#x2019;t remember your password, click on the &#x201C;forgotten password&#x201D; link. It will ask for your email address and we&#x2019;ll send you an email with a link that will let you create a new password. 
-If you&#x2019;re still experiencing issues, contact our team (hyper link)! Please provide screenshots of the error message you&#x2019;re receiving.

If you received a message that says “Invalid login credentials”, this means your email address/password wasn’t recognized by our system. No worries! We can totally fix this!. -Double double check to see if you’re using the same email address and pass

I'm having trouble signing into my account.

Technical

Can I change the shipping address for my order?

Can I change the billing address for my order?

Can I change the email address to my order?

Can I modify my order after I’ve placed it?

Can I cancel my order after I’ve placed it?

包税清关路线使用方式

I received a package, but it wasn’t my order.

I received the wrong item.

I am missing item(s) in my order.

I received broken item(s) in my order.

I received my package and have a problem!

I broke my shadow! Please help!

Order Issues

BOGOs, grab bags...freebie items!

How Does Klarna Work?

Do discount codes expire?

How can I pay for my order?

Why Isn’t A Promo/Code Working On My Order?

Can I combine coupon codes on my order?

Do you offer a rewards/loyalty program?

How do I use PayPal to pay for my order?

Do you offer a pro discount for MUA’s?

How can I view my order status without an account?

Do I have to create a ColourPop account to shop?

Can I get a refund if the price has changed?

Will I be charged International Bank Fees?

Do you offer samples of your products?

It looks like you charged me twice for my order.

Payments, Promos & Gift Vouchers

Why can't I ship a collab to my country?

Do you combine orders?

Why is my order unfulfilled?

My international tracking is not updating.

Can I have my order delivered to a PO Box address?

When will my order ship?

My package says delivered, but I didn’t receive it.

Can my parcel be redirected to a different address?

Will my package be charged delivery/customs fees?

Are there any known delivery delays in my area?

Delivery and Returns Delays

How do I track the delivery of my order?

What should I do if my order hasn’t been delivered?

Can I Use A Mail Forwarding Service?

What countries do you ship to?

How are shipping rates calculated?

Do you ship to APO addresses?

Delivery

I bought ColourPop from Ulta. Can I return them?

I need my refund redirected to a different account.

What happens if my package is returned after it is shipped?

Can I return my gift for a different item?

Return Policy

Returns & Refunds

Is ColourPop Cruelty-Free?

Where can I purchase Colourpop products and how can I be sure they are real?

Will Last Call items be restocked?

When are the out of stock products restocking?

Do you offer a wholesale discount for bulk buying?

Does ColourPop have any giveaways?

Why can’t select items be shipped internationally?

I might be allergic to your products! What can I do?

I bought products off a third party app! Please help!

Are your products vegan?

What is the shelf life of your Super Shock Shadows?

Do your shadows come in a palette?

Where can I purchase your products?

Products & Stock

Do you have a phone number I can contact?

Delayed order confirmation emails

How can I unsubscribe from your emails/newsletters?

Shopify Data Breach

I’m not receiving any emails from ColourPop.

How do I contact your PR team?

How do i close my account with Colourpop?

✨ColourPop官网购买流程✨

I'm having trouble signing into my account.Updated 3 months ago