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Technical

Do you have a phone number I can contact?

We currently don’t have a phone number for customer service inquiries. Please check out our Help Center to see if we’ve covered your question.If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be

Delayed order confirmation emails

Confirmation emails are usually received shortly after an order is placed. You may experience a delay in your confirmation email if your order was placed during high volume times, such as a new launch or promotion. If you have not received your confi

How can I unsubscribe from your emails/texts?

We're sorry to see you go! Click "unsubscribe" at the bottom of our emails to be removed from our mailing list.To opt-out of texts, reply STOP.If you change your mind later, you can subscribe to our emails again by signing up on our website or contac

I’m not receiving any emails from ColourPop.

Please review the following:- Check your junk or spam folder and add ‘[email protected]’ to your email address book.- Make sure you typed in the correct email address when you signed up with us. Our team can also double check this for you!- Duri

I'm having trouble signing into my account.

Please review the following:- Double check to see if you’re using the same email address and password that you registered with.- If you can’t remember your password, click on the “Forgot your password?” link to create a new one.If you’re still experi

How do I contact your PR team?

Please email [email protected] for any media inquiries.

How do i close my account with Colourpop?

We're sorry to see you go! Please reach out to our Customer Care team HERE to delete your account.Please note that once your account is deleted, you will no longer have access to your old orders. Additionally, this will not unsubscribe you from any e

✨ColourPop官网购买流程✨

第一步:. 输入常用邮箱后点击ENTER订阅我们的Newsletter. 邮箱内会收到一封ColourPop发来的邮件,里面有一个新用户首单9折的优惠码,最后付款时可以使用. 第二步:. 从边栏找到COLOURPOP,点击进入感兴趣的区域. 第三步:. 选购心仪的产品,以眼影盘为例. 点击ADD加入购物车--> 查看购物车--> 点击去付款. 第四步:. 准确填写收件信息,Country/Region 选择China (中国). 用中文填写收件人姓名. 如:First Name 小明, Last