ColourPop

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Sometimes tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but please check with your neighbors and/or mail carrier in the meantime!<br><br>If you do not receive your package within 5 business days of the delivery date indicated in tracking, please email our Customer Care team HERE and provide your order number so that we may assist you further.</span></p>

Sometimes tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but please check with your neighbors and/or mail carrier in the meantime!I

My package says delivered, but I didn’t receive it.

Delivery

Can I change the shipping address for my order?

Can I change the billing address for my order?

Can I change the email address to my order?

Can I modify my order after I’ve placed it?

Can I cancel my order after I’ve placed it?

包税清关路线使用方式

I received a package, but it wasn’t my order.

I received the wrong item.

I am missing item(s) in my order.

I received broken item(s) in my order.

I received my package and have a problem!

I broke my shadow! Please help!

Order Issues

Do you offer BOGOs, grab bags or freebies?

How Does Klarna Work?

Do discount codes expire?

How can I pay for my order?

Why Isn’t A Promo/Code Working On My Order?

Can I combine coupon codes on my order?

Do you have a rewards/loyalty program I can join?

How do I use PayPal to pay for my order?

Do you offer a pro discount for MUA’s?

How can I view my order status without an account?

Do I have to create a ColourPop account to shop?

Can I get a refund if the price has changed?

Will I be charged International Bank Fees?

Do you offer samples of your products?

It looks like you charged me twice for my order.

Payments, Promos & Gift Vouchers

Why can't I ship a collab to my country?

Do you combine orders?

Why does my order status say unfullfilled?

My international tracking is not updating.

Can I have my order delivered to a PO Box address?

When will my order ship?

Will my package be charged delivery/customs fees?

Are there any known delivery delays in my area?

Delivery and Returns Delays

How do I track the delivery of my order?

What should I do if my order hasn’t been delivered?

Can I use a mail forwarding service?

What countries do you ship to?

Do you ship to APO/FPO/DPO military addresses?

I bought ColourPop from Ulta. Can I return them?

I need my refund redirected to a different account.

What happens if my package is returned after it is shipped?

Can I return my gift for a different item?

Return Policy

I bought ColourPop from Target. Can I return them?

Returns & Refunds

Is ColourPop Cruelty-Free?

Where can I buy ColourPop products and how can I be sure they're real?

When will out of stock items come back?

Will Last Call items come back?

Do you offer a wholesale discount for bulk buying?

Does ColourPop have any giveaways?

Why can't certain items be shipped internationally?

I might be allergic to your products! What can I do?

I bought products off a third party app and have an issue.

Are your products vegan?

Do your shadows come in a palette?

Where can I purchase your products?

Products & Stock

Do you have a phone number I can contact?

Delayed order confirmation emails

How can I unsubscribe from your emails/texts?

I’m not receiving any emails from ColourPop.

I'm having trouble signing into my account.

How do I contact your PR team?

How do i close my account with Colourpop?

✨ColourPop官网购买流程✨

Technical

My package says delivered, but I didn’t receive it.Updated a month ago